2 Reasons for Crashes

Submitted by Adam on Thu, 07/15/2010 - 09:35.

We've been getting a lot of emails about the app crashing. Invariably it comes down to one of two things fixing the crashes:

1. Deleting the app and reinstalling again.
2. In iOS4.0 there is some problem when you sync your contacts with Google. Apparently if you turn off the Google sync (done via iTunes), the app mysteriously starts working again.

Other contacts apps also seem to be having the same issue.

If you've done these two steps and are still having problems, then please send me an email.

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Deleted and reinstalled 4

Submitted by Anonymous (not verified) on Fri, 07/30/2010 - 02:03.

Deleted and reinstalled 4 times still not working
Google sync is off still not working
Cannot add contact groups without crashing.

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Crashing

Submitted by Adam on Fri, 07/30/2010 - 02:42.

Looks like there are still some other issues out there that we are not able to replicate on this side. There is a new version of the iPhone OS (4.1) coming out that may or may not fix some of these issues, so let's see.

In the mean time, you're welcome to send me an email so I can get you to try some things, while we work out what the issues are.

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Still not working

Submitted by Anonymous (not verified) on Mon, 08/09/2010 - 05:16.

Updated OS to 4.1 did not change still does not add contacts group without crashing

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Re: Still not working

Submitted by Adam on Mon, 08/09/2010 - 10:29.

We have figured out a fix that we are currently testing. It should be out in version 2.3. However it will take a couple of weeks for it to be released as we are currently waiting for version 2.2 to be approved.

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Re: Still not working

Submitted by Adam on Sat, 08/21/2010 - 00:16.

Version 2.2.1 should fix this issue. If not, please let me know.

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